BRK Ambiental Sumaré: Operational Excellence and Continuous Improvement

ABSTRACT The case portrays the dilemma of Rafaella Scorsatto, operations manager at Sumaré unit, who needs to propose an operational plan win concession for water supply and sewage collection treatment in municipality Maceió. managed process improvement unit when company took over 2015. Despite a troubled start, less than six years, has become reference excellence within BRK Ambiental. This achievement was possible because, three different moments time, able understand main demands users public authorities align its resources with them. designed show students elements strategy (market decisions), need alignment between these elements, importance adapting practices as new arise. To achieve this purpose, describes latent each phase adopted meet By understanding how decision helps delivering market demands, acquire conditions help potential use is recommended undergraduate graduate courses, especially beginning course.